Most San Antonio service businesses get 1-2 organic reviews a month. Our automation system asks every happy customer at the right moment, captures the review, and routes negative feedback privately to you first. Built for HVAC, plumbing, salons, and home service companies.
The problem
Google's local algorithm heavily weights review count and freshness. The 50-review competitor outranks the 10-review competitor, even if your work is better.
Your team intends to ask for reviews. They forget. They feel awkward. The customer is happy walking out the door, and most of the time, no one ever asks.
When something goes wrong, the upset customer goes straight to Google with a 1-star review. You never get a chance to make it right privately first.
How we fix it
Triggers a personalized SMS + email to the customer 1-3 hours after job completion (configurable). Bilingual English/Spanish based on customer preference.
If the customer rates 1-3 stars in the request flow, they're routed to a private feedback form that goes straight to ownership, not to Google. Saves you from preventable bad reviews.
Routes happy customers to Google, Facebook, Yelp, or your industry-specific platform (e.g., HomeAdvisor, BBB) based on where you most need reviews.
See your request rate, response rate, average star rating, and review velocity over time. Identify which technicians or staff drive the highest review rates.
Why it works
Solutions
Pricing is published on the pricing page with the full side-by-side comparison. The complimentary Discovery Sprint confirms which solution fits your scope before any engagement starts. Month-to-month, cancel any time.
$1,800 / mo + $500 setup
$3,800 / mo + $1,000 setup
$6,500 / mo + $2,000 setup
$10,500+ / mo + custom setup
Common questions
Last updated: April 26, 2026
When you mark a job complete in your CRM (or send us a webhook trigger), our system waits 1-3 hours (or whatever delay you configure), then sends a personalized SMS to the customer: "Hi [Name], thanks for choosing [Company]. How was your experience? Tap to leave a quick review →". Customers click through, give a rating, and either go straight to Google (4-5 stars) or to a private feedback form (1-3 stars).
No, when configured correctly. Google explicitly allows businesses to ask customers for reviews. What's NOT allowed is offering incentives (free service for a review), bulk-buying reviews, or filtering reviews based on rating before publication. Our system asks every customer the same way and lets the customer decide where to leave their review, we don't manipulate which reviews go public.
We don't prevent unhappy customers from going to Google. The 1-3 star path offers a private feedback form first, but the customer can still post a public review if they want. The goal is to give you a chance to make it right, most customers will accept a refund, redo, or owner conversation in lieu of a public bad review. This is standard customer service, not gating.
Review automation is included in our Revenue Operations solution ($6,500/mo plus $2,000 one-time setup), bundled with voice AI receptionist (EN and ES), WhatsApp and SMS workflows, customer intelligence, finance ops, and the full operator bench. Pipeline Builder ($3,800/mo plus $1,000 setup) already includes the AI chatbot for inbound capture. Full pricing and the side-by-side comparison are published on the pricing page. Standalone review-automation engagements can be scoped on the complimentary Discovery Sprint.
We integrate with the most common platforms, ServiceTitan, Housecall Pro, Jobber, FieldEdge, HubSpot, GoHighLevel, Square, and most generic CRMs that have webhooks or Zapier integration. If you use a custom or proprietary system, we typically build a bridge during implementation. Most setups complete in 2 weeks.
We can route customers to Google, Facebook, or Yelp depending on where you need reviews most. For most San Antonio service businesses, Google reviews drive the largest share of local search visibility, so we typically prioritize Google. Yelp has stricter rules about review solicitation than Google does, we configure the request flow carefully to stay within their guidelines.
Free 30-minute audit, we look at your current review velocity, your competitors', and what your business could realistically achieve in 90 days.
Hecho en San Antonio. Available everywhere. · Sergio@pilonqubitventures.com